A STRATEGIC PLATFORM LEADER

About BIM Group: Top 10 Private Conglomerate in Vietnam, owning – cooperate and develop multiple brands such as BIM Land, Intercontinental – Halong & Phu Quoc, Regent Phu Quoc, Holiday Inn, Sailing Club, Halong Plaza, Fraser Suites, Elite Fitness, Flexpay..

• Strategic Roadmap: Spearheading the group-wide digital transformation strategy to integrate a unified ecosystem across diverse business sectors including BIM Land, Intercontinental, Regent, and Elite Fitness.
• Project Execution & Leadership: Initiated and managed AI, Digital Workplace & Digital Payment projects for the entire Group. Leading the end-to-end delivery of CRM/CDP and E-Contract solutions.
• Organizational Transformation: Built internal communication frameworks from scratch, training and transferring digital capabilities to 200+ Leaders and 1,000+ office staff across various sectors.
• Partnership & Loyalty: Implementing integrated payment and loyalty solutions to enhance customer lifetime value and optimize the O2O journey.

• Agile Product Launch: Defined customer segmentation and prioritized product backlogs to launch new mobility solutions (GF-VIP, Luxury Chauffeur) within 3 weeks.
• Rapid Scale: Scaled scale up from 0 to 300+ daily trips within 10 days of launching the Tan Son Nhat airport service; and 3x higher within 30 days launching.
• High-Value Partnerships: Managed premium contracts for BIDV, Ministry of Foreign Affairs, and Vinfast, delivering 300+ luxury vehicles for high-level events like Vesak 2025.

• P&L Management: Responsible for Business, Marketing, and Product strategies, driving a 30% MoM growth in Gross Profit for a platform with $1.6 Billion GMV.
• Strategic Payment Solutions: Key business lead for Gtelpay (Payment Gateway for the Ministry of Public Security), serving nearly 1 million transactions per month.
• B2B Acquisition: Led cross-functional teams to acquire major business customers in Finance, Insurance, and E-commerce sectors.

• Banking Vertical Dominance: Focused on dominating the financial industry, successfully supporting 18% of all banks in Vietnam with automation and AI solutions.
• Global Analyst Relations: Managed relationships with Gartner and Forrester, elevating akaBot to a Top 20 Global RPA Vendor in 18 months.
• 10x Growth: Executed Go-to-Market (GTM) activities for the SaaS product (UBot.vn), achieving 10x YoY customer growth across 15 countries.

• Ecosystem Development: Led the expansion of the Toss app in Vietnam, managing growth & products including Walk to Earn, Merchant Acquisition and Payments.
• Merchant Acquisition: Built and managed a sales team that acquired 1,000 merchants in just 60 days.
• User Engagement: Leveraged strategic partnerships with Telcos and Securities companies to reach 3 million Monthly Active Users (MAU).

• AI-Enabled Banking (PFM) – TechcomBank (2023): Partnered with global AI leader Personetics to build the first AI-enabled Personal Finance Management (PFM) tool in the Techcombank app.
• Roadmap & Feature Design: Defined the product roadmap for features such as spending categorization, customized financial offers, and auto-saving.
• PropTech O2O Journey – One Mount Group (2020 – 2021): Lead Product team and Build Products for Real Estate. Validate solutions such as "Home for Home" model, generating 4,000 leads and 20k web traffic within 6 months.
• Agile Collaboration: Worked closely with Technical teams, BAs, and Designers to ensure end-to-end delivery and high-quality program velocity.

• Strategic Alliance: Forged a partnership with TikTok to expand the TikTok Learning Fund to 200+ universities, reaching 3 billion views within 6 months.
• Venture Leadership: Managed a team of 25+, navigating 5 business model pivots to reach $500k in annual revenue.
• Awards: Recognized as Top 5 Startup Viet and Top 5 Vietnam Founder of the Year.

• Strategic Fundraising: Secured $5 million in World Bank funding for the HEDMIS higher education information project.
• National Strategy: Advised the General Director on national ICT application strategies and managed international cooperation.

• Banking Pedagogy: Vice Director of the Pro Banker Program, training 250 future bankers for recruitment into Top 10 banks.
• Venture Capital: Part of the team that successfully raised $5 million in Series B funding.